Orders & Shipping
How long does it take to receive my guitar strap?
All Get’m Get’m guitar straps are handmade in Los Angeles, California.
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If your strap is in stock, it typically ships the same business day.
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If it is not in stock, production time is approximately 7–10 business days before shipping.
You will receive tracking information as soon as your order ships.
Do you ship internationally?
Yes. We ship to the Americas, Europe, Southeast Asia, and Oceania using trusted carriers such as DHL, USPS, and UPS.
Shipping rates vary depending on:
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Destination country
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Package weight
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Shipping speed selected at checkout
How long does international shipping take?
Delivery times vary by country and carrier:
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DHL Express: Typically 3–7 business days worldwide
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USPS / UPS International: Varies by location
Please note that customs processing times are outside of our control.
Will I have to pay customs duties or import taxes?
In most cases, customers are not charged additional fees. However, customs duties and import taxes are determined by your local government.
If your country applies customs charges, the recipient is responsible for paying them.
Important for International Customers: How should I enter my shipping address?
Please enter your shipping information in Latin (English) characters only.
Orders submitted in non-Latin characters (such as Japanese, Korean, or Cyrillic text) may cause shipping delays or carrier compliance issues.
Do I need a personal customs code for South Korean orders?
Yes. For customers in South Korea, a personal customs code (or import code) is required for customs clearance.
Without this code, your package may be delayed, returned, or held by customs.
Please provide the correct customs information during checkout to avoid delivery issues.
Do you offer shipping insurance?
Yes. We offer optional shipping insurance at checkout, and we strongly recommend selecting it, especially for international orders.
Shipping insurance protects your order in case of:
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Lost packages
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Carrier delivery issues
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Damage during transit
If insurance is declined, Get’m Get’m is not responsible for packages that are lost, stolen, or damaged after they leave our facility.
How can I track my order?
Once your order ships, you will automatically receive an email with tracking information so you can monitor delivery progress.
Can I contact Get’m Get’m in a language other than English?
To ensure accurate communication and avoid delays with orders, all customer inquiries must be submitted in English.
This helps our team process requests efficiently and ensures your order details are correctly understood.
Returns & Exchanges
What is your return policy for guitar straps?
Your satisfaction matters to us.
If you are not completely happy with your strap, you may return it within 15 days of delivery for a refund.
To qualify:
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The strap must be in brand-new, unused condition.
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It must be returned in its original packaging.
Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Product Information
Are Get’m Get’m guitar straps handmade?
Yes. All straps are handmade in Downtown Los Angeles, California, USA.
We design, cut, assemble, and inspect each strap locally to ensure premium craftsmanship and durability.
What materials are your guitar straps made from?
Our straps are made using high-quality fabrics, specialty materials, and reinforced backing for comfort and durability.
We do not use real leather for the strap body. However, the tips are made from genuine leather to ensure maximum security and prevent your guitar or bass from slipping during performance.
Are your guitar straps vegan?
The strap body is vegan-friendly.
The tips are made from genuine leather for safety and structural integrity.
Are your straps adjustable?
Yes. All Get’m Get’m guitar straps are adjustable to accommodate different playing styles and heights.
They are designed to work comfortably for:
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Electric guitars
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Acoustic guitars
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Bass guitars
Are your straps suitable for heavy guitars or basses?
Yes. Our straps are built for durability and support, including heavier instruments.
The reinforced leather tips and strong construction are designed to provide reliable performance on stage or in the studio.
Are your straps comfortable for long performances?
Comfort is a priority in our designs. Our straps are constructed with supportive backing and quality materials to help distribute weight evenly during rehearsals, studio sessions, and live performances.
Do you offer custom guitar straps?
At this time, we do not offer custom strap orders.
Do you offer product samples?
No, we do not offer samples.
Do you offer a warranty?
Get’m Get’m guitar and bass straps are warranted to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.
If a strap is found to be defective under normal use during the warranty period, Get’m Get’m will, at its sole discretion, repair or replace the product with the same or a comparable item.
This warranty does not cover:
- Normal wear and tear
- Cosmetic fading, discoloration, or fraying resulting from regular use
- Damage caused by misuse, abuse, accidents, modifications, improper storage, or unauthorized repairs
- Damage resulting from exposure to excessive moisture, chemicals, heat, or environmental conditions
- Products purchased secondhand or from unauthorized sellers
Proof of purchase may be required to process a warranty claim.
To submit a warranty claim, please contact us at info@getmgetm.com with your order number, a description of the issue, and photos of the product.
About Get’m Get’m
Where is Get’m Get’m based?
Get’m Get’m is based in Los Angeles, California, USA.
When was Get’m Get’m founded?
Get’m Get’m was founded in 1996 and has been designing bold, high-quality guitar straps for musicians worldwide ever since.
Have professional musicians worn Get’m Get’m straps?
Yes. Get’m Get’m straps have been worn by legendary and internationally recognized artists including:
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Prince
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Bruno Mars
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B.B. King
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Thomas Raggi & Vic de Angelis (Måneskin)
- Kiki Wong (Smashing Pumpkins)
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Shavo Odadjian (System of a Down)
- Joey Howard (Paramore)
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Thalìa Bellazecca (Primal Fear & Angus McSix)
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Christone "Kingfish" Ingram
...and many others. Our straps have been trusted on major stages and tours around the world.
Why choose Get’m Get’m guitar straps?
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Handmade in the USA
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Established brand since 1996
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Built for durability and performance
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Worn by iconic musicians
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Designed with bold, distinctive style
We believe a guitar strap should be as expressive and dependable as the musician wearing it.